Support Overview

From videos for help with implementation to training documentation that explains, to a community platform, to one-on-one support from partners who can speed up your integration, DBSync ensures you have everything required to successfully implement and run your integration project deployment.

All standard support through email or online is included as part of your yearly subscription. Our paid services around project implementation provide you access to our Subject Matter Experts and Developers to assist you meet your specific needs.

Get Online Help

Email Support

Looking for a product specific email support?

Cloud Workflow - iPaaS:

support-ipaas@preprod.mydbsync.com
SaaS Replication

support-cdm@preprod.mydbsync.com

Raise An Issue

Facing product related issues? Raise a ticket in Jira Servicedesk Portal

Raise A Ticket

Documentation

Get started with understanding the Platform, Tutorials, Solutions and more.

View Documentation

Forum

Connect with the community, join our Webinars and engage with our Subject Matter Experts

Visit Community

YouTube

Check out our DBSync YouTube channel for Product Demos, Tutorial and How to Videos.

Visit

Upcoming Webinars

Join us for our weekly webinars or checkout a previous event.

Watch Webinars

Blogs

Catchup with Best Practices, Articles and Trends. Engage with our Subject Matter Experts.

Learn more

Support & Service Plans

Talk To Us

If you find you need more personalized assistance, we have Premium and Professional Services.

Please call 1-877-739-2818 to learn more.

Call Now

Hours of Operations

 We are reachable from

9 am - 5 pm CST.

Features
Developer
Basic
Premium
Services
Register As
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2 Business Days
<1 Business Day
< 4 hours
Support Forum
Documentation, Tutorials
Support Access
Forum
Forum,
Email
Forum,
Email,
in-Person
Forum,
Email,
Services Manager
Paid vs Free
Free
Included in Product Subscription
Forum,
Email,
in-Person
Paid
Application Design Service
-
Paid
Business Process Best Practices
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-
-
Third Party App Support
  • Salesforce
  • Microsoft Dynamics CRM
  • Amazon Web Services (AWS)
  • Databases: Oracle, SQLServer
  • In-House Applications
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-
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Developer

  • Register As
  • Support Forum
  • Documentation, Tutorials
  • Free Developer Version
  • Application Design Service
  • Business Process Best Practices
  • Third Party App Support

Basic

  • Register in 2 Business Days
  • Support Forum
  • Documentation, Tutorials
  • Forum, Email Support Access
  • Free Developer Version
  • Price Included in Product Subscription
  • Application Design Service (Paid)
  • Business Process Best Practices
  • Third Party App Support

Premium

  • Register in <1 Business Day
  • Support Forum
  • Documentation, Tutorials
  • Forum, Email, in-Person Support Access
  • Free Developer Version
  • Application Design Service
  • Business Process Best Practices
  • Third Party App Support

Services

  • Register in <4 Hours
  • Support Forum
  • Documentation, Tutorials
  • Forum, Email and Services Manager Support Access
  • Application Design Service (Included)
  • Business Process Best Practices
  • Third Party App Support
EULA

All our Subscriptions and purchases comply within our Standard EULA
Refund & Cancellation Policy

We do not provide any Refunds once product is purchased unless otherwise specified in the contract.