Making NetSuite and Shopify work together


Shopify is a popular ecommerce platform among small and mid-sized businesses due to its low-cost simplicity for running and maintaining online retail platforms. With countless templates, plugins, and back-end apps, the platform allows you to run a successful online business with ease. But as the business scales, they need to look for solutions to help them manage the increasing complexity of their financials, operations, warehousing, sales, and more.  

On the other hand NetSuite is one of the leading customer experience management solutions providers; it also offers powerful tools for ERP, CRM, financial management, and ecommerce.

Many Shopify merchants don’t realize that operating with standalone software systems is holding their online business back. Having an ERP like NetSuite is an extremely important investment in operations. Integration between Shopify and NetSuite helps in managing operations and payoffs for both your customers and operations. Integration of both systems allows the flow of data and hence helps automate various processes like pricing updates, order fulfillment, etc. It enables you to save time through automation, and therefore you can spend more time on projects that matter more to you. Without integration, the NetSuite implementation is likely costing you more than you realize.

With the Shopify store at the front end and NetSuite at the back end, you can process and manage customer orders independently. 

Integration improves customer’s experience by smoothly running the back end processes. It enables you to deliver the order at the guaranteed time, shipping the right product, and avoid overselling and hence delivers a consistent experience to your audience. This builds a trusting relationship between your customer and your brand. You will get repeated purchases from existing customers. Hence, this Shopify NetSuite integration is a win-win situation for everyone. 

For example, when a customer places an order in Shopify, it’s routed to NetSuite for sales order creation and fulfillment. Then, integration platforms like DBSync updates Shopify with order status and tracking numbers from NetSuite, and ensures your NetSuite general ledger is updated with the sale.

Issue faced by a growing enterprises

Limited Productivity?

As a fast-growing company, you require each employee to work at optimum levels of productivity. However, disparate and disconnected systems can hinder this process. In addition, they can lead to redundancy, errors, and wasted energy in fragmented tasks. The essential aspects of ecommerce business processes like order management, invoicing, inventory tracking, expense allocation and get delayed or are marred with errors. Netsuite Integration allows you to develop and design seamless data connections that sync data well and help sellers improve their productivity. It ensures online sellers are better able to derive the maximum value from their resources.

No Real-Time Data?

The fundamental issues with non-integrated systems that are connected manually to process and share information suffer from a common problem of overlapping databases. Thus, there’s no access to transparent insight into your online business.An integration using the Shopify + NetSuite integration connector resolves these issues and also improves systems and data transparency. This sync allows easy access to critical data right on-time, as required.

Rising Maintenance Costs?

One main concern with fragmented systems working in a non-integrated ecosystem is how IT departments burn significant finances and time that can be saved otherwise. With an overall integrated approach, each system complements the other and allows for a seamless data flow. With the integration project ecosystem, you can also update, upscale, maintain and acquire new versions of applications. In fact, you can save loads of money and time otherwise lost in manual data entry and human error with an end-to-end integrated approach. 

Customer Dissatisfaction?

The most harrowing impact of a fragmented business process is a terrible end-user experience, resulting in the loss of business and prospective clients. With an integrated approach of Shopify+NetSuite connector, you can ensure that the system is working efficiently and all the relevant information can be accessed by your customers in time across the world and aid in delivering on-time ongoing support. The resulting improved customer service will help retain new and loyal customers and even prevent costly returns.

Benefits of Integrating Netsuite with Shopify

Order Syncing: Netsuite to Shopify Integration transmits Shopify orders to NetSuite for sales order creation and fulfillment, and updates Shopify with order status and tracking numbers.Through integration, we can seamlessly integrate orders between the two platforms, allowing for quick and precise fulfillment, visibility into order details, view order edits, and more. New and existing Shopify customers will be instantly synced into NetSuite allowing you to provide up-to-date customer service, create more targeted marketing campaigns and segmentations, and improve the overall customer experience

Effortless Product Listings: Netsuite to Shopify Integration keeps NetSuite product catalog information up to date in Shopify and provides built-in support for NetSuite matrix items.

Inventory updates: Netsuite to Shopify Integration updates inventory updates between the two systems to avoid stockouts and back orders, and ensure accurate availability and pricing on your website.

Refunds and Returns: Netsuite to Shopify Integration lets you seamlessly handle returns, refunds, cancellations, gift cards and promotions in both Shopify and NetSuite.

Payment Reconciliation: Netsuite to Shopify Integration triggers creation of NetSuite invoices and updates the NetSuite general ledger with payments or refund debits. Integration  can drastically reduce the manual labor required by the accounting team while reducing the potential for errors.

How DBSync’s iPaaS works 

A universal connector sits in the middle of two business systems and seamlessly transfers data, back and forth between the two. As orders come in through your Shopify store, they will be populated in your NetSuite accounting system, and your inventory levels will be adjusted accordingly. Shipping and tracking information can also be integrated between the two systems to eliminate the need for manual data entry and increase the efficiency of your order fulfillment process.

Solution provided by DBSync:

  • A bi-directional, automated data integration between NetSuite and Shopify
  • Pre-built connectors for Shopify and NetSuite on a universal integration platform as per your unique business needs
  • A fully-managed solution with connectivity and data translation all handled in the cloud..
  • Shared business rules that replace the need for individual mapping, allowing the user to upgrade your systems with ease.
  • Unlimited Access to support team.

Business benefit from DBSync’s integration platform:

  • Eliminate manual data entry
  • Avoid costly errors as a result of re-keying data
  • Reduce deployment time using turnkey integration solutions
  • Upgrade your NetSuite ERP or Shopify eCommerce store with ease
  • Add connections (EDI, CRM, etc.) anytime, anywhere.

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